Start by filling out a quick form on our website, where you describe your support needs, company goals, and any specific requirements you have in mind. We’ll review your submission and get back to you within 1-2 days to schedule a call.

During the call, we’ll dive deep into your current processes, challenges, and the specific attributes you’re looking for in a support team. This conversation helps us craft a customized solution tailored to your business needs.

Shortly after our call, you’ll receive a personalized offer that outlines our recommended approach, including the scope of work, team structure, and pricing. Once you’re ready, sign the agreement, and we’ll kick off the next steps.

We take 1-3 weeks to find the perfect team for you, rigorously vetting candidates to ensure they meet your high standards. Once we’ve assembled a team, we’ll schedule a call to present them to you. Depending on your feedback, we’ll either proceed with onboarding or refine the selection.

Over the next 1-2 weeks, we work with you to train your new team. You’ll provide insights on your product, processes, brand voice, and any specific details they need to excel. We ensure that your team is fully prepared to represent your company.

Once training is complete, your team is ready to go live! We’ll closely monitor their performance to ensure everything runs smoothly, stepping in with additional training or adjustments as needed.

Your success is our priority. We provide ongoing management and quality assurance, making adjustments as needed to keep your support operations running at their best.